Customer Service Technical Support

Send Us A Message - Online Support Form

Proctor Support

If you need information on becoming a proctor, how to submit your proctor application or need your proctor credentials, you must contact NRFSP directly at 

800-446-0257 or customer.service@nrfsp.com.

Login Support for this website: 

support@myvlp.com
Email support is available 8 AM - 6 PM CST.

Quick Tips

Course is Frozen
Course Does Not Open
Course Screen is Blank
Payment Issue
Name Correction
Print Certificate
Update Your Account Information
Downloads

Need More Information?

Review Frequently Asked Questions »

Minimum Technical Requirements

Online Training Requirements:

  • Browser: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari
    Please Note: Microsoft Internet Explorer is NOT supported
  • Operating System: PC, Apple/Mac, mobile devices and tablets

General System Requirements:

  • JavaScript enabled
  • Cookies enabled

Your System

  • Your browser (WebKit 537) is compatible with the online training system
  • Your browser does have JavaScript enabled.
  • Your browser does have cookies enabled.
  • Your browser does NOT have cookies enabled.

Still Need Help?

Did you clear your browser cache?

If you are using Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut.

While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

Did you try rebooting your computer or mobile device?

Sometimes turning your computer or device off and back on will resolve any issues you may be having with your online training.

Have you tried a different browser?

If you are on a mobile device, use your app store to download another browser. If you are using a desktop or laptop computer, use the download links below: